Customer Service Representative
Position Summary:
The Customer Service Representative’s (CSR) role is to perform secretarial-type duties and provide administrative and organizational support for doctors, clients, co-workers, and other professionals.
Key Responsibilities:
- Customer Support: Professionally answer multi-line telephone system; take accurate messages; process client information on computer system; process incoming and outgoing mail
- Veterinary Support: Apply knowledge of company policies, procedures, and pricing, to best meet the clients’ needs; maintain a working knowledge of patient records and have the ability to notice and adjust corrections as appropriate; horse-handling opportunities available if the individual is interested and able; prepare and maintain veterinary appointment schedules
- Data and Documentation: Ensure medical records are complete; maintain files in an organized and accessible manner; ensure client and patient records are complete and accurate; record client interaction with details of inquiries, complaints, or comments
- Financial Support: Process payments; maintain the petty cash drawer with proper documentation.
- Staff Interaction: Train co-workers and students; participate in staff meetings and continuing education opportunities.
- Housekeeping and Safety: Perform routine housekeeping and maintain hospital standards in various areas to ensure a safe and professional workspace.
- Other Assigned Tasks as Needed: Oversee office inventory supplies; input and complete the audit process of entered invoices; other tasks not specified.
Skills
Interpersonal Skills
Verbal and Written Communication
Customer Service
Professionalism
Detail-Oriented
Time Management
Computer Literacy Patient Relations
Medical Terminology
Ability to Manage Multiple Priorities
Education/Licensing
Degree: High School Diploma or equivalent
Experience
Prior client services experience is helpful.
Equine knowledge and skill are helpful.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
This job does not require horse handling.